[ aws . connect ]

update-routing-profile-concurrency

Description

Updates the channels that agents can handle in the Contact Control Panel (CCP) for a routing profile.

See also: AWS API Documentation

See ‘aws help’ for descriptions of global parameters.

Synopsis

  update-routing-profile-concurrency
--instance-id <value>
--routing-profile-id <value>
--media-concurrencies <value>
[--cli-input-json | --cli-input-yaml]
[--generate-cli-skeleton <value>]

Options

--instance-id (string)

The identifier of the Amazon Connect instance.

--routing-profile-id (string)

The identifier of the routing profile.

--media-concurrencies (list)

The channels agents can handle in the Contact Control Panel (CCP).

(structure)

Contains information about which channels are supported, and how many contacts an agent can have on a channel simultaneously.

Channel -> (string)

The channels that agents can handle in the Contact Control Panel (CCP).

Concurrency -> (integer)

The number of contacts an agent can have on a channel simultaneously.

Shorthand Syntax:

Channel=string,Concurrency=integer ...

JSON Syntax:

[
  {
    "Channel": "VOICE"|"CHAT"|"TASK",
    "Concurrency": integer
  }
  ...
]

--cli-input-json | --cli-input-yaml (string) Reads arguments from the JSON string provided. The JSON string follows the format provided by --generate-cli-skeleton. If other arguments are provided on the command line, those values will override the JSON-provided values. It is not possible to pass arbitrary binary values using a JSON-provided value as the string will be taken literally. This may not be specified along with --cli-input-yaml.

--generate-cli-skeleton (string) Prints a JSON skeleton to standard output without sending an API request. If provided with no value or the value input, prints a sample input JSON that can be used as an argument for --cli-input-json. Similarly, if provided yaml-input it will print a sample input YAML that can be used with --cli-input-yaml. If provided with the value output, it validates the command inputs and returns a sample output JSON for that command.

See ‘aws help’ for descriptions of global parameters.

Output

None