Gets metric data from the specified Amazon Connect instance.
GetMetricDataV2
offers more features than GetMetricData , the previous version of this API. It has new metrics, offers filtering at a metric level, and offers the ability to filter and group data by channels, queues, routing profiles, agents, and agent hierarchy levels. It can retrieve historical data for the last 3 months, at varying intervals.
For a description of the historical metrics that are supported by GetMetricDataV2
and GetMetricData
, see Historical metrics definitions in the Amazon Connect Administrator’s Guide .
See also: AWS API Documentation
get-metric-data-v2
--resource-arn <value>
--start-time <value>
--end-time <value>
[--interval <value>]
--filters <value>
[--groupings <value>]
--metrics <value>
[--next-token <value>]
[--max-results <value>]
[--cli-input-json | --cli-input-yaml]
[--generate-cli-skeleton <value>]
[--debug]
[--endpoint-url <value>]
[--no-verify-ssl]
[--no-paginate]
[--output <value>]
[--query <value>]
[--profile <value>]
[--region <value>]
[--version <value>]
[--color <value>]
[--no-sign-request]
[--ca-bundle <value>]
[--cli-read-timeout <value>]
[--cli-connect-timeout <value>]
[--cli-binary-format <value>]
[--no-cli-pager]
[--cli-auto-prompt]
[--no-cli-auto-prompt]
--resource-arn
(string)
The Amazon Resource Name (ARN) of the resource. This includes theinstanceId
an Amazon Connect instance.
--start-time
(timestamp)
The timestamp, in UNIX Epoch time format, at which to start the reporting interval for the retrieval of historical metrics data. The time must be before the end time timestamp. The start and end time depends on theIntervalPeriod
selected. By default the time range between start and end time is 35 days. Historical metrics are available for 3 months.
--end-time
(timestamp)
The timestamp, in UNIX Epoch time format, at which to end the reporting interval for the retrieval of historical metrics data. The time must be later than the start time timestamp. It cannot be later than the current timestamp.
--interval
(structure)
The interval period and timezone to apply to returned metrics.
IntervalPeriod
: An aggregated grouping applied to request metrics. ValidIntervalPeriod
values are:FIFTEEN_MIN
|THIRTY_MIN
|HOUR
|DAY
|WEEK
|TOTAL
. For example, ifIntervalPeriod
is selectedTHIRTY_MIN
,StartTime
andEndTime
differs by 1 day, then Amazon Connect returns 48 results in the response. Each result is aggregated by the THIRTY_MIN period. By default Amazon Connect aggregates results based on theTOTAL
interval period. The following list describes restrictions onStartTime
andEndTime
based on whichIntervalPeriod
is requested.
FIFTEEN_MIN
: The difference betweenStartTime
andEndTime
must be less than 3 days.THIRTY_MIN
: The difference betweenStartTime
andEndTime
must be less than 3 days.HOUR
: The difference betweenStartTime
andEndTime
must be less than 3 days.DAY
: The difference betweenStartTime
andEndTime
must be less than 35 days.WEEK
: The difference betweenStartTime
andEndTime
must be less than 35 days.TOTAL
: The difference betweenStartTime
andEndTime
must be less than 35 days.TimeZone
: The timezone applied to requested metrics.TimeZone -> (string)
The timezone applied to requested metrics.IntervalPeriod -> (string)
IntervalPeriod
: An aggregated grouping applied to request metrics. ValidIntervalPeriod
values are:FIFTEEN_MIN
|THIRTY_MIN
|HOUR
|DAY
|WEEK
|TOTAL
.For example, if
IntervalPeriod
is selectedTHIRTY_MIN
,StartTime
andEndTime
differs by 1 day, then Amazon Connect returns 48 results in the response. Each result is aggregated by the THIRTY_MIN period. By default Amazon Connect aggregates results based on theTOTAL
interval period.The following list describes restrictions on
StartTime
andEndTime
based on whatIntervalPeriod
is requested.
FIFTEEN_MIN
: The difference betweenStartTime
andEndTime
must be less than 3 days.THIRTY_MIN
: The difference betweenStartTime
andEndTime
must be less than 3 days.HOUR
: The difference betweenStartTime
andEndTime
must be less than 3 days.DAY
: The difference betweenStartTime
andEndTime
must be less than 35 days.WEEK
: The difference betweenStartTime
andEndTime
must be less than 35 days.TOTAL
: The difference betweenStartTime
andEndTime
must be less than 35 days.
Shorthand Syntax:
TimeZone=string,IntervalPeriod=string
JSON Syntax:
{
"TimeZone": "string",
"IntervalPeriod": "FIFTEEN_MIN"|"THIRTY_MIN"|"HOUR"|"DAY"|"WEEK"|"TOTAL"
}
--filters
(list)
The filters to apply to returned metrics. You can filter on the following resources:
- Queues
- Routing profiles
- Agents
- Channels
- User hierarchy groups
- Feature
At least one filter must be passed from queues, routing profiles, agents, or user hierarchy groups.
To filter by phone number, see Create a historical metrics report in the Amazon Connect Administrator’s Guide .
Note the following limits:
- Filter keys : A maximum of 5 filter keys are supported in a single request. Valid filter keys:
QUEUE
|ROUTING_PROFILE
|AGENT
|CHANNEL
|AGENT_HIERARCHY_LEVEL_ONE
|AGENT_HIERARCHY_LEVEL_TWO
|AGENT_HIERARCHY_LEVEL_THREE
|AGENT_HIERARCHY_LEVEL_FOUR
|AGENT_HIERARCHY_LEVEL_FIVE
|FEATURE
- Filter values : A maximum of 100 filter values are supported in a single request. VOICE, CHAT, and TASK are valid
filterValue
for the CHANNEL filter key. They do not count towards limitation of 100 filter values. For example, a GetMetricDataV2 request can filter by 50 queues, 35 agents, and 15 routing profiles for a total of 100 filter values, along with 3 channel filters.contact_lens_conversational_analytics
is a valid filterValue for theFEATURE
filter key. It is available only to contacts analyzed by Contact Lens conversational analytics.(structure)
Contains the filter to apply when retrieving metrics with the GetMetricDataV2 API.
FilterKey -> (string)
The key to use for filtering data. For example,QUEUE
,ROUTING_PROFILE, AGENT
,CHANNEL
,AGENT_HIERARCHY_LEVEL_ONE
,AGENT_HIERARCHY_LEVEL_TWO
,AGENT_HIERARCHY_LEVEL_THREE
,AGENT_HIERARCHY_LEVEL_FOUR
,AGENT_HIERARCHY_LEVEL_FIVE
. There must be at least 1 key and a maximum 5 keys.FilterValues -> (list)
The identifiers to use for filtering data. For example, if you have a filter key of
QUEUE
, you would add queue IDs or ARNs inFilterValues
.(string)
Shorthand Syntax:
FilterKey=string,FilterValues=string,string ...
JSON Syntax:
[
{
"FilterKey": "string",
"FilterValues": ["string", ...]
}
...
]
--groupings
(list)
The grouping applied to the metrics that are returned. For example, when results are grouped by queue, the metrics returned are grouped by queue. The values that are returned apply to the metrics for each queue. They are not aggregated for all queues.
If no grouping is specified, a summary of all metrics is returned.
Valid grouping keys:
QUEUE
|ROUTING_PROFILE
|AGENT
|CHANNEL
|AGENT_HIERARCHY_LEVEL_ONE
|AGENT_HIERARCHY_LEVEL_TWO
|AGENT_HIERARCHY_LEVEL_THREE
|AGENT_HIERARCHY_LEVEL_FOUR
|AGENT_HIERARCHY_LEVEL_FIVE
(string)
Syntax:
"string" "string" ...
--metrics
(list)
The metrics to retrieve. Specify the name, groupings, and filters for each metric. The following historical metrics are available. For a description of each metric, see Historical metrics definitions in the Amazon Connect Administrator’s Guide .
ABANDONMENT_RATEUnit: Percent
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
AGENT_ADHERENT_TIMEThis metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
AGENT_NON_RESPONSEUnit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
AGENT_NON_RESPONSE_WITHOUT_CUSTOMER_ABANDONSUnit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Data for this metric is available starting from October 1, 2023 0:00:00 GMT.
AGENT_OCCUPANCYUnit: Percentage
Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
AGENT_SCHEDULE_ADHERENCEThis metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available.
Unit: Percent
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
AGENT_SCHEDULED_TIMEThis metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
AVG_ABANDON_TIMEUnit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
AVG_AFTER_CONTACT_WORK_TIMEUnit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature
Note
Feature is a valid filter but not a valid grouping.
AVG_AGENT_CONNECTING_TIME
Unit: Seconds
Valid metric filter key:
INITIATION_METHOD
. For now, this metric only supports the following asINITIATION_METHOD
:INBOUND
|OUTBOUND
|CALLBACK
|API
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
Note
The
Negate
key in Metric Level Filters is not applicable for this metric.AVG_CONTACT_DURATION
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature
Note
Feature is a valid filter but not a valid grouping.
AVG_CONVERSATION_DURATION
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
AVG_GREETING_TIME_AGENTThis metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
AVG_HANDLE_TIMEUnit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature
Note
Feature is a valid filter but not a valid grouping.
AVG_HOLD_TIME
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature
Note
Feature is a valid filter but not a valid grouping.
AVG_HOLD_TIME_ALL_CONTACTS
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
AVG_HOLDSUnit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature
Note
Feature is a valid filter but not a valid grouping.
AVG_INTERACTION_AND_HOLD_TIME
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
AVG_INTERACTION_TIMEUnit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Feature
Note
Feature is a valid filter but not a valid grouping.
AVG_INTERRUPTIONS_AGENT
This metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
AVG_INTERRUPTION_TIME_AGENTThis metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
AVG_NON_TALK_TIMEThis metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
AVG_QUEUE_ANSWER_TIMEUnit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Feature
Note
Feature is a valid filter but not a valid grouping.
AVG_RESOLUTION_TIME
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile
AVG_TALK_TIMEThis metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
AVG_TALK_TIME_AGENTThis metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
AVG_TALK_TIME_CUSTOMERThis metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
CONTACTS_ABANDONEDUnit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
CONTACTS_CREATEDUnit: Count
Valid metric filter key:
INITIATION_METHOD
Valid groupings and filters: Queue, Channel, Routing Profile, Feature
Note
Feature is a valid filter but not a valid grouping.
CONTACTS_HANDLED
Unit: Count
Valid metric filter key:
INITIATION_METHOD
,DISCONNECT_REASON
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature
Note
Feature is a valid filter but not a valid grouping.
CONTACTS_HOLD_ABANDONS
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
CONTACTS_QUEUEDUnit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
CONTACTS_RESOLVED_IN_XUnit: Count
Valid groupings and filters: Queue, Channel, Routing Profile
Threshold: For
ThresholdValue
enter any whole number from 1 to 604800 (inclusive), in seconds. ForComparison
, you must enterLT
(for “Less than”).CONTACTS_TRANSFERRED_OUTUnit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature
Note
Feature is a valid filter but not a valid grouping.
CONTACTS_TRANSFERRED_OUT_BY_AGENT
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
CONTACTS_TRANSFERRED_OUT_FROM_QUEUEUnit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
MAX_QUEUED_TIMEUnit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
PERCENT_NON_TALK_TIMEThis metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Percentage
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
PERCENT_TALK_TIMEThis metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Percentage
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
PERCENT_TALK_TIME_AGENTThis metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Percentage
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
PERCENT_TALK_TIME_CUSTOMERThis metric is available only for contacts analyzed by Contact Lens conversational analytics.
Unit: Percentage
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
SERVICE_LEVELYou can include up to 20 SERVICE_LEVEL metrics in a request.
Unit: Percent
Valid groupings and filters: Queue, Channel, Routing Profile
Threshold: For
ThresholdValue
, enter any whole number from 1 to 604800 (inclusive), in seconds. ForComparison
, you must enterLT
(for “Less than”).SUM_CONTACTS_ANSWERED_IN_XUnit: Count
Valid groupings and filters: Queue, Channel, Routing Profile
Threshold: For
ThresholdValue
, enter any whole number from 1 to 604800 (inclusive), in seconds. ForComparison
, you must enterLT
(for “Less than”).SUM_CONTACTS_ABANDONED_IN_XUnit: Count
Valid groupings and filters: Queue, Channel, Routing Profile
Threshold: For
ThresholdValue
, enter any whole number from 1 to 604800 (inclusive), in seconds. ForComparison
, you must enterLT
(for “Less than”).SUM_CONTACTS_DISCONNECTEDValid metric filter key:
DISCONNECT_REASON
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile
SUM_RETRY_CALLBACK_ATTEMPTSUnit: Count
Valid groupings and filters: Queue, Channel, Routing Profile
(structure)
Contains information about the metric.
Name -> (string)
The name of the metric.
Warning
This parameter is required. The following Required = No is incorrect.Threshold -> (list)
Contains information about the threshold for service level metrics.
(structure)
Contains information about the threshold for service level metrics.
Comparison -> (string)
The type of comparison. Only “less than” (LT) comparisons are supported.ThresholdValue -> (double)
The threshold value to compare.MetricFilters -> (list)
Contains the filters to be used when returning data.
(structure)
Contains information about the filter used when retrieving metrics.
MetricFiltersV2
can be used on the following metrics:AVG_AGENT_CONNECTING_TIME
,CONTACTS_CREATED
,CONTACTS_HANDLED
,SUM_CONTACTS_DISCONNECTED
.MetricFilterKey -> (string)
The key to use for filtering data.
Valid metric filter keys:
INITIATION_METHOD
,DISCONNECT_REASON
. These are the same values as theInitiationMethod
andDisconnectReason
in the contact record. For more information, see ContactTraceRecord in the Amazon Connect Administrator’s Guide .MetricFilterValues -> (list)
The values to use for filtering data.
Valid metric filter values for
INITIATION_METHOD
:INBOUND
|OUTBOUND
|TRANSFER
|QUEUE_TRANSFER
|CALLBACK
|API
Valid metric filter values for
DISCONNECT_REASON
:CUSTOMER_DISCONNECT
|AGENT_DISCONNECT
|THIRD_PARTY_DISCONNECT
|TELECOM_PROBLEM
|BARGED
|CONTACT_FLOW_DISCONNECT
|OTHER
|EXPIRED
|API
(string)
Negate -> (boolean)
The flag to use to filter on requested metric filter values or to not filter on requested metric filter values. By default the negate isfalse
, which indicates to filter on the requested metric filter.
JSON Syntax:
[
{
"Name": "string",
"Threshold": [
{
"Comparison": "string",
"ThresholdValue": double
}
...
],
"MetricFilters": [
{
"MetricFilterKey": "string",
"MetricFilterValues": ["string", ...],
"Negate": true|false
}
...
]
}
...
]
--next-token
(string)
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
--max-results
(integer)
The maximum number of results to return per page.
--cli-input-json
| --cli-input-yaml
(string)
Reads arguments from the JSON string provided. The JSON string follows the format provided by --generate-cli-skeleton
. If other arguments are provided on the command line, those values will override the JSON-provided values. It is not possible to pass arbitrary binary values using a JSON-provided value as the string will be taken literally. This may not be specified along with --cli-input-yaml
.
--generate-cli-skeleton
(string)
Prints a JSON skeleton to standard output without sending an API request. If provided with no value or the value input
, prints a sample input JSON that can be used as an argument for --cli-input-json
. Similarly, if provided yaml-input
it will print a sample input YAML that can be used with --cli-input-yaml
. If provided with the value output
, it validates the command inputs and returns a sample output JSON for that command. The generated JSON skeleton is not stable between versions of the AWS CLI and there are no backwards compatibility guarantees in the JSON skeleton generated.
--debug
(boolean)
Turn on debug logging.
--endpoint-url
(string)
Override command’s default URL with the given URL.
--no-verify-ssl
(boolean)
By default, the AWS CLI uses SSL when communicating with AWS services. For each SSL connection, the AWS CLI will verify SSL certificates. This option overrides the default behavior of verifying SSL certificates.
--no-paginate
(boolean)
Disable automatic pagination.
--output
(string)
The formatting style for command output.
--query
(string)
A JMESPath query to use in filtering the response data.
--profile
(string)
Use a specific profile from your credential file.
--region
(string)
The region to use. Overrides config/env settings.
--version
(string)
Display the version of this tool.
--color
(string)
Turn on/off color output.
--no-sign-request
(boolean)
Do not sign requests. Credentials will not be loaded if this argument is provided.
--ca-bundle
(string)
The CA certificate bundle to use when verifying SSL certificates. Overrides config/env settings.
--cli-read-timeout
(int)
The maximum socket read time in seconds. If the value is set to 0, the socket read will be blocking and not timeout. The default value is 60 seconds.
--cli-connect-timeout
(int)
The maximum socket connect time in seconds. If the value is set to 0, the socket connect will be blocking and not timeout. The default value is 60 seconds.
--cli-binary-format
(string)
The formatting style to be used for binary blobs. The default format is base64. The base64 format expects binary blobs to be provided as a base64 encoded string. The raw-in-base64-out format preserves compatibility with AWS CLI V1 behavior and binary values must be passed literally. When providing contents from a file that map to a binary blob fileb://
will always be treated as binary and use the file contents directly regardless of the cli-binary-format
setting. When using file://
the file contents will need to properly formatted for the configured cli-binary-format
.
--no-cli-pager
(boolean)
Disable cli pager for output.
--cli-auto-prompt
(boolean)
Automatically prompt for CLI input parameters.
--no-cli-auto-prompt
(boolean)
Disable automatically prompt for CLI input parameters.
NextToken -> (string)
If there are additional results, this is the token for the next set of results.
MetricResults -> (list)
Information about the metrics requested in the API request If no grouping is specified, a summary of metric data is returned.
(structure)
Contains information about the metric results.
Dimensions -> (map)
The dimension for the metrics.
key -> (string)
value -> (string)
MetricInterval -> (structure)
The interval period with the start and end time for the metrics.
Interval -> (string)
The interval period provided in the API request.StartTime -> (timestamp)
The timestamp, in UNIX Epoch time format. Start time is based on the interval period selected.EndTime -> (timestamp)
The timestamp, in UNIX Epoch time format. End time is based on the interval period selected. For example, IfIntervalPeriod
is selectedTHIRTY_MIN
,StartTime
andEndTime
in the API request differs by 1 day, then 48 results are returned in the response. Each result is aggregated by the 30 minutes period, with eachStartTime
andEndTime
differing by 30 minutes.Collections -> (list)
The set of metrics.
(structure)
Contains the name, thresholds, and metric filters.
Metric -> (structure)
The metric name, thresholds, and metric filters of the returned metric.
Name -> (string)
The name of the metric.
Warning
This parameter is required. The following Required = No is incorrect.Threshold -> (list)
Contains information about the threshold for service level metrics.
(structure)
Contains information about the threshold for service level metrics.
Comparison -> (string)
The type of comparison. Only “less than” (LT) comparisons are supported.ThresholdValue -> (double)
The threshold value to compare.MetricFilters -> (list)
Contains the filters to be used when returning data.
(structure)
Contains information about the filter used when retrieving metrics.
MetricFiltersV2
can be used on the following metrics:AVG_AGENT_CONNECTING_TIME
,CONTACTS_CREATED
,CONTACTS_HANDLED
,SUM_CONTACTS_DISCONNECTED
.MetricFilterKey -> (string)
The key to use for filtering data.
Valid metric filter keys:
INITIATION_METHOD
,DISCONNECT_REASON
. These are the same values as theInitiationMethod
andDisconnectReason
in the contact record. For more information, see ContactTraceRecord in the Amazon Connect Administrator’s Guide .MetricFilterValues -> (list)
The values to use for filtering data.
Valid metric filter values for
INITIATION_METHOD
:INBOUND
|OUTBOUND
|TRANSFER
|QUEUE_TRANSFER
|CALLBACK
|API
Valid metric filter values for
DISCONNECT_REASON
:CUSTOMER_DISCONNECT
|AGENT_DISCONNECT
|THIRD_PARTY_DISCONNECT
|TELECOM_PROBLEM
|BARGED
|CONTACT_FLOW_DISCONNECT
|OTHER
|EXPIRED
|API
(string)
Negate -> (boolean)
The flag to use to filter on requested metric filter values or to not filter on requested metric filter values. By default the negate isfalse
, which indicates to filter on the requested metric filter.Value -> (double)
The corresponding value of the metric returned in the response.