[ aws . connect ]

start-outbound-voice-contact

Description

Places an outbound call to a contact, and then initiates the contact flow. It performs the actions in the contact flow that’s specified (in ContactFlowId ).

Agents do not initiate the outbound API, which means that they do not dial the contact. If the contact flow places an outbound call to a contact, and then puts the contact in queue, the call is then routed to the agent, like any other inbound case.

There is a 60-second dialing timeout for this operation. If the call is not connected after 60 seconds, it fails.

Note

UK numbers with a 447 prefix are not allowed by default. Before you can dial these UK mobile numbers, you must submit a service quota increase request. For more information, see Amazon Connect Service Quotas in the Amazon Connect Administrator Guide .

Note

Campaign calls are not allowed by default. Before you can make a call with TrafficType = CAMPAIGN , you must submit a service quota increase request. For more information, see Amazon Connect Service Quotas in the Amazon Connect Administrator Guide .

See also: AWS API Documentation

See ‘aws help’ for descriptions of global parameters.

Synopsis

  start-outbound-voice-contact
--destination-phone-number <value>
--contact-flow-id <value>
--instance-id <value>
[--client-token <value>]
[--source-phone-number <value>]
[--queue-id <value>]
[--attributes <value>]
[--answer-machine-detection-config <value>]
[--campaign-id <value>]
[--traffic-type <value>]
[--cli-input-json | --cli-input-yaml]
[--generate-cli-skeleton <value>]

Options

--destination-phone-number (string)

The phone number of the customer, in E.164 format.

--contact-flow-id (string)

The identifier of the contact flow for the outbound call. To see the ContactFlowId in the Amazon Connect console user interface, on the navigation menu go to Routing , Contact Flows . Choose the contact flow. On the contact flow page, under the name of the contact flow, choose Show additional flow information . The ContactFlowId is the last part of the ARN, shown here in bold:

arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/846ec553-a005-41c0-8341-xxxxxxxxxxxx

--instance-id (string)

The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

--client-token (string)

A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. The token is valid for 7 days after creation. If a contact is already started, the contact ID is returned.

--source-phone-number (string)

The phone number associated with the Amazon Connect instance, in E.164 format. If you do not specify a source phone number, you must specify a queue.

--queue-id (string)

The queue for the call. If you specify a queue, the phone displayed for caller ID is the phone number specified in the queue. If you do not specify a queue, the queue defined in the contact flow is used. If you do not specify a queue, you must specify a source phone number.

--attributes (map)

A custom key-value pair using an attribute map. The attributes are standard Amazon Connect attributes, and can be accessed in contact flows just like any other contact attributes.

There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys can include only alphanumeric, dash, and underscore characters.

key -> (string)

value -> (string)

Shorthand Syntax:

KeyName1=string,KeyName2=string

JSON Syntax:

{"string": "string"
  ...}

--answer-machine-detection-config (structure)

Configuration of the answering machine detection for this outbound call.

EnableAnswerMachineDetection -> (boolean)

The flag to indicate if answer machine detection analysis needs to be performed for a voice call. If set to true , TrafficType must be set as CAMPAIGN .

AwaitAnswerMachinePrompt -> (boolean)

Wait for the answering machine prompt.

Shorthand Syntax:

EnableAnswerMachineDetection=boolean,AwaitAnswerMachinePrompt=boolean

JSON Syntax:

{
  "EnableAnswerMachineDetection": true|false,
  "AwaitAnswerMachinePrompt": true|false
}

--campaign-id (string)

The campaign identifier of the outbound communication.

--traffic-type (string)

Denotes the class of traffic. Calls with different traffic types are handled differently by Amazon Connect. The default value is GENERAL . Use CAMPAIGN if EnableAnswerMachineDetection is set to true . For all other cases, use GENERAL .

Possible values:

• GENERAL

• CAMPAIGN

--cli-input-json | --cli-input-yaml (string) Reads arguments from the JSON string provided. The JSON string follows the format provided by --generate-cli-skeleton. If other arguments are provided on the command line, those values will override the JSON-provided values. It is not possible to pass arbitrary binary values using a JSON-provided value as the string will be taken literally. This may not be specified along with --cli-input-yaml.

--generate-cli-skeleton (string) Prints a JSON skeleton to standard output without sending an API request. If provided with no value or the value input, prints a sample input JSON that can be used as an argument for --cli-input-json. Similarly, if provided yaml-input it will print a sample input YAML that can be used with --cli-input-yaml. If provided with the value output, it validates the command inputs and returns a sample output JSON for that command.

See ‘aws help’ for descriptions of global parameters.

Output

ContactId -> (string)

The identifier of this contact within the Amazon Connect instance.