describe-communications¶

Description¶

Returns communications and attachments for one or more support cases. Use the afterTime and beforeTime parameters to filter by date. You can use the caseId parameter to restrict the results to a specific case.

Case data is available for 12 months after creation. If a case was created more than 12 months ago, a request for data might cause an error.

You can use the maxResults and nextToken parameters to control the pagination of the results. Set maxResults to the number of cases that you want to display on each page, and use nextToken to specify the resumption of pagination.

Note

You must have a Business or Enterprise Support plan to use the AWS Support API.
If you call the AWS Support API from an account that does not have a Business or Enterprise Support plan, the SubscriptionRequiredException error message appears. For information about changing your support plan, see AWS Support .

Synopsis¶

  describe-communications
--case-id <value>
[--before-time <value>]
[--after-time <value>]
[--cli-input-json | --cli-input-yaml]
[--starting-token <value>]
[--page-size <value>]
[--max-items <value>]
[--generate-cli-skeleton <value>]

Options¶

--case-id (string)

The support case ID requested or returned in the call. The case ID is an alphanumeric string formatted as shown in this example: case-12345678910-2013-c4c1d2bf33c5cf47

--before-time (string)

The end date for a filtered date search on support case communications. Case communications are available for 12 months after creation.

--after-time (string)

The start date for a filtered date search on support case communications. Case communications are available for 12 months after creation.

--cli-input-json | --cli-input-yaml (string) Reads arguments from the JSON string provided. The JSON string follows the format provided by --generate-cli-skeleton. If other arguments are provided on the command line, those values will override the JSON-provided values. It is not possible to pass arbitrary binary values using a JSON-provided value as the string will be taken literally. This may not be specified along with --cli-input-yaml.

--starting-token (string)

A token to specify where to start paginating. This is the NextToken from a previously truncated response.

For usage examples, see Pagination in the AWS Command Line Interface User Guide .

--page-size (integer)

The size of each page to get in the AWS service call. This does not affect the number of items returned in the command’s output. Setting a smaller page size results in more calls to the AWS service, retrieving fewer items in each call. This can help prevent the AWS service calls from timing out.

For usage examples, see Pagination in the AWS Command Line Interface User Guide .

--max-items (integer)

The total number of items to return in the command’s output. If the total number of items available is more than the value specified, a NextToken is provided in the command’s output. To resume pagination, provide the NextToken value in the starting-token argument of a subsequent command. Do not use the NextToken response element directly outside of the AWS CLI.

For usage examples, see Pagination in the AWS Command Line Interface User Guide .

--generate-cli-skeleton (string) Prints a JSON skeleton to standard output without sending an API request. If provided with no value or the value input, prints a sample input JSON that can be used as an argument for --cli-input-json. Similarly, if provided yaml-input it will print a sample input YAML that can be used with --cli-input-yaml. If provided with the value output, it validates the command inputs and returns a sample output JSON for that command.

See ‘aws help’ for descriptions of global parameters.

Examples¶

To describe the latest communication for a case

The following describe-communications example returns the latest communication for the specified support case in your AWS account.

aws support describe-communications \
    --case-id "case-12345678910-2013-c4c1d2bf33c5cf47" \
    --after-time "2020-03-23T21:31:47.774Z" \
    --max-item 1

Output:

{
    "communications": [
        {
            "body": "I want to learn more about an AWS service.",
            "attachmentSet": [],
            "caseId": "case-12345678910-2013-c4c1d2bf33c5cf47",
            "timeCreated": "2020-05-12T23:12:35.000Z",
            "submittedBy": "Amazon Web Services"
        }
    ],
    "NextToken": "eyJuZXh0VG9rZW4iOiBudWxsLCAiYm90b190cnVuY2F0ZV9hbW91bnQEXAMPLE=="
}

For more information, see Case management in the AWS Support User Guide.

Output¶

communications -> (list)

The communications for the case.

(structure)

A communication associated with a support case. The communication consists of the case ID, the message body, attachment information, the submitter of the communication, and the date and time of the communication.

caseId -> (string)

The support case ID requested or returned in the call. The case ID is an alphanumeric string formatted as shown in this example: case-12345678910-2013-c4c1d2bf33c5cf47

body -> (string)

The text of the communication between the customer and AWS Support.

submittedBy -> (string)

The identity of the account that submitted, or responded to, the support case. Customer entries include the role or IAM user as well as the email address. For example, “AdminRole (Role) <janedoe@example.com>. Entries from the AWS Support team display “Amazon Web Services,” and don’t show an email address.

timeCreated -> (string)

The time the communication was created.

attachmentSet -> (list)

Information about the attachments to the case communication.

(structure)

The file name and ID of an attachment to a case communication. You can use the ID to retrieve the attachment with the DescribeAttachment operation.

attachmentId -> (string)

The ID of the attachment.

fileName -> (string)

The file name of the attachment.

nextToken -> (string)

A resumption point for pagination.

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