AWS CLI Command Reference

[ aws . transcribe ]

create-call-analytics-category

Description

Creates an analytics category. Amazon Transcribe applies the conditions specified by your analytics categories to your call analytics jobs. For each analytics category, you specify one or more rules. For example, you can specify a rule that the customer sentiment was neutral or negative within that category. If you start a call analytics job, Amazon Transcribe applies the category to the analytics job that you’ve specified.

See also: AWS API Documentation

See ‘aws help’ for descriptions of global parameters.

Synopsis

  create-call-analytics-category
--category-name <value>
--rules <value>
[--cli-input-json | --cli-input-yaml]
[--generate-cli-skeleton <value>]

Options

--category-name (string)

The name that you choose for your category when you create it.

--rules (list)

To create a category, you must specify between 1 and 20 rules. For each rule, you specify a filter to be applied to the attributes of the call. For example, you can specify a sentiment filter to detect if the customer’s sentiment was negative or neutral.

(structure)

A condition in the call between the customer and the agent that you want to filter for.

NonTalkTimeFilter -> (structure)

A condition for a time period when neither the customer nor the agent was talking.

Threshold -> (long)

The duration of the period when neither the customer nor agent was talking.

AbsoluteTimeRange -> (structure)

An object you can use to specify a time range (in milliseconds) for when no one is talking. For example, you could specify a time period between the 30,000 millisecond mark and the 45,000 millisecond mark. You could also specify the time period as the first 15,000 milliseconds or the last 15,000 milliseconds.

StartTime -> (long)

A value that indicates the beginning of the time range in seconds. To set absolute time range, you must specify a start time and an end time. For example, if you specify the following values:

  • StartTime - 10000

  • Endtime - 50000

The time range is set between 10,000 milliseconds and 50,000 milliseconds into the call.

EndTime -> (long)

A value that indicates the end of the time range in milliseconds. To set absolute time range, you must specify a start time and an end time. For example, if you specify the following values:

  • StartTime - 10000

  • Endtime - 50000

The time range is set between 10,000 milliseconds and 50,000 milliseconds into the call.

First -> (long)

A time range from the beginning of the call to the value that you’ve specified. For example, if you specify 100000, the time range is set to the first 100,000 milliseconds of the call.

Last -> (long)

A time range from the value that you’ve specified to the end of the call. For example, if you specify 100000, the time range is set to the last 100,000 milliseconds of the call.

RelativeTimeRange -> (structure)

An object that allows percentages to specify the proportion of the call where there was silence. For example, you can specify the first half of the call. You can also specify the period of time between halfway through to three-quarters of the way through the call. Because the length of conversation can vary between calls, you can apply relative time ranges across all calls.

StartPercentage -> (integer)

A value that indicates the percentage of the beginning of the time range. To set a relative time range, you must specify a start percentage and an end percentage. For example, if you specify the following values:

  • StartPercentage - 10

  • EndPercentage - 50

This looks at the time range starting from 10% of the way into the call to 50% of the way through the call. For a call that lasts 100,000 milliseconds, this example range would apply from the 10,000 millisecond mark to the 50,000 millisecond mark.

EndPercentage -> (integer)

A value that indicates the percentage of the end of the time range. To set a relative time range, you must specify a start percentage and an end percentage. For example, if you specify the following values:

  • StartPercentage - 10

  • EndPercentage - 50

This looks at the time range starting from 10% of the way into the call to 50% of the way through the call. For a call that lasts 100,000 milliseconds, this example range would apply from the 10,000 millisecond mark to the 50,000 millisecond mark.

First -> (integer)

A range that takes the portion of the call up to the time in milliseconds set by the value that you’ve specified. For example, if you specify 120000 , the time range is set for the first 120,000 milliseconds of the call.

Last -> (integer)

A range that takes the portion of the call from the time in milliseconds set by the value that you’ve specified to the end of the call. For example, if you specify 120000 , the time range is set for the last 120,000 milliseconds of the call.

Negate -> (boolean)

Set to TRUE to look for a time period when people were talking.

InterruptionFilter -> (structure)

A condition for a time period when either the customer or agent was interrupting the other person.

Threshold -> (long)

The duration of the interruption.

ParticipantRole -> (string)

Indicates whether the caller or customer was interrupting.

AbsoluteTimeRange -> (structure)

An object you can use to specify a time range (in milliseconds) for when you’d want to find the interruption. For example, you could search for an interruption between the 30,000 millisecond mark and the 45,000 millisecond mark. You could also specify the time period as the first 15,000 milliseconds or the last 15,000 milliseconds.

StartTime -> (long)

A value that indicates the beginning of the time range in seconds. To set absolute time range, you must specify a start time and an end time. For example, if you specify the following values:

  • StartTime - 10000

  • Endtime - 50000

The time range is set between 10,000 milliseconds and 50,000 milliseconds into the call.

EndTime -> (long)

A value that indicates the end of the time range in milliseconds. To set absolute time range, you must specify a start time and an end time. For example, if you specify the following values:

  • StartTime - 10000

  • Endtime - 50000

The time range is set between 10,000 milliseconds and 50,000 milliseconds into the call.

First -> (long)

A time range from the beginning of the call to the value that you’ve specified. For example, if you specify 100000, the time range is set to the first 100,000 milliseconds of the call.

Last -> (long)

A time range from the value that you’ve specified to the end of the call. For example, if you specify 100000, the time range is set to the last 100,000 milliseconds of the call.

RelativeTimeRange -> (structure)

An object that allows percentages to specify the proportion of the call where there was a interruption. For example, you can specify the first half of the call. You can also specify the period of time between halfway through to three-quarters of the way through the call. Because the length of conversation can vary between calls, you can apply relative time ranges across all calls.

StartPercentage -> (integer)

A value that indicates the percentage of the beginning of the time range. To set a relative time range, you must specify a start percentage and an end percentage. For example, if you specify the following values:

  • StartPercentage - 10

  • EndPercentage - 50

This looks at the time range starting from 10% of the way into the call to 50% of the way through the call. For a call that lasts 100,000 milliseconds, this example range would apply from the 10,000 millisecond mark to the 50,000 millisecond mark.

EndPercentage -> (integer)

A value that indicates the percentage of the end of the time range. To set a relative time range, you must specify a start percentage and an end percentage. For example, if you specify the following values:

  • StartPercentage - 10

  • EndPercentage - 50

This looks at the time range starting from 10% of the way into the call to 50% of the way through the call. For a call that lasts 100,000 milliseconds, this example range would apply from the 10,000 millisecond mark to the 50,000 millisecond mark.

First -> (integer)

A range that takes the portion of the call up to the time in milliseconds set by the value that you’ve specified. For example, if you specify 120000 , the time range is set for the first 120,000 milliseconds of the call.

Last -> (integer)

A range that takes the portion of the call from the time in milliseconds set by the value that you’ve specified to the end of the call. For example, if you specify 120000 , the time range is set for the last 120,000 milliseconds of the call.

Negate -> (boolean)

Set to TRUE to look for a time period where there was no interruption.

TranscriptFilter -> (structure)

A condition that catches particular words or phrases based on a exact match. For example, if you set the phrase “I want to speak to the manager”, only that exact phrase will be returned.

TranscriptFilterType -> (string)

Matches the phrase to the transcription output in a word for word fashion. For example, if you specify the phrase “I want to speak to the manager.” Amazon Transcribe attempts to match that specific phrase to the transcription.

AbsoluteTimeRange -> (structure)

A time range, set in seconds, between two points in the call.

StartTime -> (long)

A value that indicates the beginning of the time range in seconds. To set absolute time range, you must specify a start time and an end time. For example, if you specify the following values:

  • StartTime - 10000

  • Endtime - 50000

The time range is set between 10,000 milliseconds and 50,000 milliseconds into the call.

EndTime -> (long)

A value that indicates the end of the time range in milliseconds. To set absolute time range, you must specify a start time and an end time. For example, if you specify the following values:

  • StartTime - 10000

  • Endtime - 50000

The time range is set between 10,000 milliseconds and 50,000 milliseconds into the call.

First -> (long)

A time range from the beginning of the call to the value that you’ve specified. For example, if you specify 100000, the time range is set to the first 100,000 milliseconds of the call.

Last -> (long)

A time range from the value that you’ve specified to the end of the call. For example, if you specify 100000, the time range is set to the last 100,000 milliseconds of the call.

RelativeTimeRange -> (structure)

An object that allows percentages to specify the proportion of the call where you would like to apply a filter. For example, you can specify the first half of the call. You can also specify the period of time between halfway through to three-quarters of the way through the call. Because the length of conversation can vary between calls, you can apply relative time ranges across all calls.

StartPercentage -> (integer)

A value that indicates the percentage of the beginning of the time range. To set a relative time range, you must specify a start percentage and an end percentage. For example, if you specify the following values:

  • StartPercentage - 10

  • EndPercentage - 50

This looks at the time range starting from 10% of the way into the call to 50% of the way through the call. For a call that lasts 100,000 milliseconds, this example range would apply from the 10,000 millisecond mark to the 50,000 millisecond mark.

EndPercentage -> (integer)

A value that indicates the percentage of the end of the time range. To set a relative time range, you must specify a start percentage and an end percentage. For example, if you specify the following values:

  • StartPercentage - 10

  • EndPercentage - 50

This looks at the time range starting from 10% of the way into the call to 50% of the way through the call. For a call that lasts 100,000 milliseconds, this example range would apply from the 10,000 millisecond mark to the 50,000 millisecond mark.

First -> (integer)

A range that takes the portion of the call up to the time in milliseconds set by the value that you’ve specified. For example, if you specify 120000 , the time range is set for the first 120,000 milliseconds of the call.

Last -> (integer)

A range that takes the portion of the call from the time in milliseconds set by the value that you’ve specified to the end of the call. For example, if you specify 120000 , the time range is set for the last 120,000 milliseconds of the call.

ParticipantRole -> (string)

Determines whether the customer or the agent is speaking the phrases that you’ve specified.

Negate -> (boolean)

If TRUE , the rule that you specify is applied to everything except for the phrases that you specify.

Targets -> (list)

The phrases that you’re specifying for the transcript filter to match.

(string)

SentimentFilter -> (structure)

A condition that is applied to a particular customer sentiment.

Sentiments -> (list)

An array that enables you to specify sentiments for the customer or agent. You can specify one or more values.

(string)

AbsoluteTimeRange -> (structure)

The time range, measured in seconds, of the sentiment.

StartTime -> (long)

A value that indicates the beginning of the time range in seconds. To set absolute time range, you must specify a start time and an end time. For example, if you specify the following values:

  • StartTime - 10000

  • Endtime - 50000

The time range is set between 10,000 milliseconds and 50,000 milliseconds into the call.

EndTime -> (long)

A value that indicates the end of the time range in milliseconds. To set absolute time range, you must specify a start time and an end time. For example, if you specify the following values:

  • StartTime - 10000

  • Endtime - 50000

The time range is set between 10,000 milliseconds and 50,000 milliseconds into the call.

First -> (long)

A time range from the beginning of the call to the value that you’ve specified. For example, if you specify 100000, the time range is set to the first 100,000 milliseconds of the call.

Last -> (long)

A time range from the value that you’ve specified to the end of the call. For example, if you specify 100000, the time range is set to the last 100,000 milliseconds of the call.

RelativeTimeRange -> (structure)

The time range, set in percentages, that correspond to proportion of the call.

StartPercentage -> (integer)

A value that indicates the percentage of the beginning of the time range. To set a relative time range, you must specify a start percentage and an end percentage. For example, if you specify the following values:

  • StartPercentage - 10

  • EndPercentage - 50

This looks at the time range starting from 10% of the way into the call to 50% of the way through the call. For a call that lasts 100,000 milliseconds, this example range would apply from the 10,000 millisecond mark to the 50,000 millisecond mark.

EndPercentage -> (integer)

A value that indicates the percentage of the end of the time range. To set a relative time range, you must specify a start percentage and an end percentage. For example, if you specify the following values:

  • StartPercentage - 10

  • EndPercentage - 50

This looks at the time range starting from 10% of the way into the call to 50% of the way through the call. For a call that lasts 100,000 milliseconds, this example range would apply from the 10,000 millisecond mark to the 50,000 millisecond mark.

First -> (integer)

A range that takes the portion of the call up to the time in milliseconds set by the value that you’ve specified. For example, if you specify 120000 , the time range is set for the first 120,000 milliseconds of the call.

Last -> (integer)

A range that takes the portion of the call from the time in milliseconds set by the value that you’ve specified to the end of the call. For example, if you specify 120000 , the time range is set for the last 120,000 milliseconds of the call.

ParticipantRole -> (string)

A value that determines whether the sentiment belongs to the customer or the agent.

Negate -> (boolean)

Set to TRUE to look for sentiments that weren’t specified in the request.

Shorthand Syntax:

NonTalkTimeFilter={Threshold=long,AbsoluteTimeRange={StartTime=long,EndTime=long,First=long,Last=long},RelativeTimeRange={StartPercentage=integer,EndPercentage=integer,First=integer,Last=integer},Negate=boolean},InterruptionFilter={Threshold=long,ParticipantRole=string,AbsoluteTimeRange={StartTime=long,EndTime=long,First=long,Last=long},RelativeTimeRange={StartPercentage=integer,EndPercentage=integer,First=integer,Last=integer},Negate=boolean},TranscriptFilter={TranscriptFilterType=string,AbsoluteTimeRange={StartTime=long,EndTime=long,First=long,Last=long},RelativeTimeRange={StartPercentage=integer,EndPercentage=integer,First=integer,Last=integer},ParticipantRole=string,Negate=boolean,Targets=[string,string]},SentimentFilter={Sentiments=[string,string],AbsoluteTimeRange={StartTime=long,EndTime=long,First=long,Last=long},RelativeTimeRange={StartPercentage=integer,EndPercentage=integer,First=integer,Last=integer},ParticipantRole=string,Negate=boolean} ...

JSON Syntax:

[
  {
    "NonTalkTimeFilter": {
      "Threshold": long,
      "AbsoluteTimeRange": {
        "StartTime": long,
        "EndTime": long,
        "First": long,
        "Last": long
      },
      "RelativeTimeRange": {
        "StartPercentage": integer,
        "EndPercentage": integer,
        "First": integer,
        "Last": integer
      },
      "Negate": true|false
    },
    "InterruptionFilter": {
      "Threshold": long,
      "ParticipantRole": "AGENT"|"CUSTOMER",
      "AbsoluteTimeRange": {
        "StartTime": long,
        "EndTime": long,
        "First": long,
        "Last": long
      },
      "RelativeTimeRange": {
        "StartPercentage": integer,
        "EndPercentage": integer,
        "First": integer,
        "Last": integer
      },
      "Negate": true|false
    },
    "TranscriptFilter": {
      "TranscriptFilterType": "EXACT",
      "AbsoluteTimeRange": {
        "StartTime": long,
        "EndTime": long,
        "First": long,
        "Last": long
      },
      "RelativeTimeRange": {
        "StartPercentage": integer,
        "EndPercentage": integer,
        "First": integer,
        "Last": integer
      },
      "ParticipantRole": "AGENT"|"CUSTOMER",
      "Negate": true|false,
      "Targets": ["string", ...]
    },
    "SentimentFilter": {
      "Sentiments": ["POSITIVE"|"NEGATIVE"|"NEUTRAL"|"MIXED", ...],
      "AbsoluteTimeRange": {
        "StartTime": long,
        "EndTime": long,
        "First": long,
        "Last": long
      },
      "RelativeTimeRange": {
        "StartPercentage": integer,
        "EndPercentage": integer,
        "First": integer,
        "Last": integer
      },
      "ParticipantRole": "AGENT"|"CUSTOMER",
      "Negate": true|false
    }
  }
  ...
]

--cli-input-json | --cli-input-yaml (string) Reads arguments from the JSON string provided. The JSON string follows the format provided by --generate-cli-skeleton. If other arguments are provided on the command line, those values will override the JSON-provided values. It is not possible to pass arbitrary binary values using a JSON-provided value as the string will be taken literally. This may not be specified along with --cli-input-yaml.

--generate-cli-skeleton (string) Prints a JSON skeleton to standard output without sending an API request. If provided with no value or the value input, prints a sample input JSON that can be used as an argument for --cli-input-json. Similarly, if provided yaml-input it will print a sample input YAML that can be used with --cli-input-yaml. If provided with the value output, it validates the command inputs and returns a sample output JSON for that command.

See ‘aws help’ for descriptions of global parameters.

Output

CategoryProperties -> (structure)

The rules and associated metadata used to create a category.

CategoryName -> (string)

The name of the call analytics category.

Rules -> (list)

The rules used to create a call analytics category.

(structure)

A condition in the call between the customer and the agent that you want to filter for.

NonTalkTimeFilter -> (structure)

A condition for a time period when neither the customer nor the agent was talking.

Threshold -> (long)

The duration of the period when neither the customer nor agent was talking.

AbsoluteTimeRange -> (structure)

An object you can use to specify a time range (in milliseconds) for when no one is talking. For example, you could specify a time period between the 30,000 millisecond mark and the 45,000 millisecond mark. You could also specify the time period as the first 15,000 milliseconds or the last 15,000 milliseconds.

StartTime -> (long)

A value that indicates the beginning of the time range in seconds. To set absolute time range, you must specify a start time and an end time. For example, if you specify the following values:

  • StartTime - 10000

  • Endtime - 50000

The time range is set between 10,000 milliseconds and 50,000 milliseconds into the call.

EndTime -> (long)

A value that indicates the end of the time range in milliseconds. To set absolute time range, you must specify a start time and an end time. For example, if you specify the following values:

  • StartTime - 10000

  • Endtime - 50000

The time range is set between 10,000 milliseconds and 50,000 milliseconds into the call.

First -> (long)

A time range from the beginning of the call to the value that you’ve specified. For example, if you specify 100000, the time range is set to the first 100,000 milliseconds of the call.

Last -> (long)

A time range from the value that you’ve specified to the end of the call. For example, if you specify 100000, the time range is set to the last 100,000 milliseconds of the call.

RelativeTimeRange -> (structure)

An object that allows percentages to specify the proportion of the call where there was silence. For example, you can specify the first half of the call. You can also specify the period of time between halfway through to three-quarters of the way through the call. Because the length of conversation can vary between calls, you can apply relative time ranges across all calls.

StartPercentage -> (integer)

A value that indicates the percentage of the beginning of the time range. To set a relative time range, you must specify a start percentage and an end percentage. For example, if you specify the following values:

  • StartPercentage - 10

  • EndPercentage - 50

This looks at the time range starting from 10% of the way into the call to 50% of the way through the call. For a call that lasts 100,000 milliseconds, this example range would apply from the 10,000 millisecond mark to the 50,000 millisecond mark.

EndPercentage -> (integer)

A value that indicates the percentage of the end of the time range. To set a relative time range, you must specify a start percentage and an end percentage. For example, if you specify the following values:

  • StartPercentage - 10

  • EndPercentage - 50

This looks at the time range starting from 10% of the way into the call to 50% of the way through the call. For a call that lasts 100,000 milliseconds, this example range would apply from the 10,000 millisecond mark to the 50,000 millisecond mark.

First -> (integer)

A range that takes the portion of the call up to the time in milliseconds set by the value that you’ve specified. For example, if you specify 120000 , the time range is set for the first 120,000 milliseconds of the call.

Last -> (integer)

A range that takes the portion of the call from the time in milliseconds set by the value that you’ve specified to the end of the call. For example, if you specify 120000 , the time range is set for the last 120,000 milliseconds of the call.

Negate -> (boolean)

Set to TRUE to look for a time period when people were talking.

InterruptionFilter -> (structure)

A condition for a time period when either the customer or agent was interrupting the other person.

Threshold -> (long)

The duration of the interruption.

ParticipantRole -> (string)

Indicates whether the caller or customer was interrupting.

AbsoluteTimeRange -> (structure)

An object you can use to specify a time range (in milliseconds) for when you’d want to find the interruption. For example, you could search for an interruption between the 30,000 millisecond mark and the 45,000 millisecond mark. You could also specify the time period as the first 15,000 milliseconds or the last 15,000 milliseconds.

StartTime -> (long)

A value that indicates the beginning of the time range in seconds. To set absolute time range, you must specify a start time and an end time. For example, if you specify the following values:

  • StartTime - 10000

  • Endtime - 50000

The time range is set between 10,000 milliseconds and 50,000 milliseconds into the call.

EndTime -> (long)

A value that indicates the end of the time range in milliseconds. To set absolute time range, you must specify a start time and an end time. For example, if you specify the following values:

  • StartTime - 10000

  • Endtime - 50000

The time range is set between 10,000 milliseconds and 50,000 milliseconds into the call.

First -> (long)

A time range from the beginning of the call to the value that you’ve specified. For example, if you specify 100000, the time range is set to the first 100,000 milliseconds of the call.

Last -> (long)

A time range from the value that you’ve specified to the end of the call. For example, if you specify 100000, the time range is set to the last 100,000 milliseconds of the call.

RelativeTimeRange -> (structure)

An object that allows percentages to specify the proportion of the call where there was a interruption. For example, you can specify the first half of the call. You can also specify the period of time between halfway through to three-quarters of the way through the call. Because the length of conversation can vary between calls, you can apply relative time ranges across all calls.

StartPercentage -> (integer)

A value that indicates the percentage of the beginning of the time range. To set a relative time range, you must specify a start percentage and an end percentage. For example, if you specify the following values:

  • StartPercentage - 10

  • EndPercentage - 50

This looks at the time range starting from 10% of the way into the call to 50% of the way through the call. For a call that lasts 100,000 milliseconds, this example range would apply from the 10,000 millisecond mark to the 50,000 millisecond mark.

EndPercentage -> (integer)

A value that indicates the percentage of the end of the time range. To set a relative time range, you must specify a start percentage and an end percentage. For example, if you specify the following values:

  • StartPercentage - 10

  • EndPercentage - 50

This looks at the time range starting from 10% of the way into the call to 50% of the way through the call. For a call that lasts 100,000 milliseconds, this example range would apply from the 10,000 millisecond mark to the 50,000 millisecond mark.

First -> (integer)

A range that takes the portion of the call up to the time in milliseconds set by the value that you’ve specified. For example, if you specify 120000 , the time range is set for the first 120,000 milliseconds of the call.

Last -> (integer)

A range that takes the portion of the call from the time in milliseconds set by the value that you’ve specified to the end of the call. For example, if you specify 120000 , the time range is set for the last 120,000 milliseconds of the call.

Negate -> (boolean)

Set to TRUE to look for a time period where there was no interruption.

TranscriptFilter -> (structure)

A condition that catches particular words or phrases based on a exact match. For example, if you set the phrase “I want to speak to the manager”, only that exact phrase will be returned.

TranscriptFilterType -> (string)

Matches the phrase to the transcription output in a word for word fashion. For example, if you specify the phrase “I want to speak to the manager.” Amazon Transcribe attempts to match that specific phrase to the transcription.

AbsoluteTimeRange -> (structure)

A time range, set in seconds, between two points in the call.

StartTime -> (long)

A value that indicates the beginning of the time range in seconds. To set absolute time range, you must specify a start time and an end time. For example, if you specify the following values:

  • StartTime - 10000

  • Endtime - 50000

The time range is set between 10,000 milliseconds and 50,000 milliseconds into the call.

EndTime -> (long)

A value that indicates the end of the time range in milliseconds. To set absolute time range, you must specify a start time and an end time. For example, if you specify the following values:

  • StartTime - 10000

  • Endtime - 50000

The time range is set between 10,000 milliseconds and 50,000 milliseconds into the call.

First -> (long)

A time range from the beginning of the call to the value that you’ve specified. For example, if you specify 100000, the time range is set to the first 100,000 milliseconds of the call.

Last -> (long)

A time range from the value that you’ve specified to the end of the call. For example, if you specify 100000, the time range is set to the last 100,000 milliseconds of the call.

RelativeTimeRange -> (structure)

An object that allows percentages to specify the proportion of the call where you would like to apply a filter. For example, you can specify the first half of the call. You can also specify the period of time between halfway through to three-quarters of the way through the call. Because the length of conversation can vary between calls, you can apply relative time ranges across all calls.

StartPercentage -> (integer)

A value that indicates the percentage of the beginning of the time range. To set a relative time range, you must specify a start percentage and an end percentage. For example, if you specify the following values:

  • StartPercentage - 10

  • EndPercentage - 50

This looks at the time range starting from 10% of the way into the call to 50% of the way through the call. For a call that lasts 100,000 milliseconds, this example range would apply from the 10,000 millisecond mark to the 50,000 millisecond mark.

EndPercentage -> (integer)

A value that indicates the percentage of the end of the time range. To set a relative time range, you must specify a start percentage and an end percentage. For example, if you specify the following values:

  • StartPercentage - 10

  • EndPercentage - 50

This looks at the time range starting from 10% of the way into the call to 50% of the way through the call. For a call that lasts 100,000 milliseconds, this example range would apply from the 10,000 millisecond mark to the 50,000 millisecond mark.

First -> (integer)

A range that takes the portion of the call up to the time in milliseconds set by the value that you’ve specified. For example, if you specify 120000 , the time range is set for the first 120,000 milliseconds of the call.

Last -> (integer)

A range that takes the portion of the call from the time in milliseconds set by the value that you’ve specified to the end of the call. For example, if you specify 120000 , the time range is set for the last 120,000 milliseconds of the call.

ParticipantRole -> (string)

Determines whether the customer or the agent is speaking the phrases that you’ve specified.

Negate -> (boolean)

If TRUE , the rule that you specify is applied to everything except for the phrases that you specify.

Targets -> (list)

The phrases that you’re specifying for the transcript filter to match.

(string)

SentimentFilter -> (structure)

A condition that is applied to a particular customer sentiment.

Sentiments -> (list)

An array that enables you to specify sentiments for the customer or agent. You can specify one or more values.

(string)

AbsoluteTimeRange -> (structure)

The time range, measured in seconds, of the sentiment.

StartTime -> (long)

A value that indicates the beginning of the time range in seconds. To set absolute time range, you must specify a start time and an end time. For example, if you specify the following values:

  • StartTime - 10000

  • Endtime - 50000

The time range is set between 10,000 milliseconds and 50,000 milliseconds into the call.

EndTime -> (long)

A value that indicates the end of the time range in milliseconds. To set absolute time range, you must specify a start time and an end time. For example, if you specify the following values:

  • StartTime - 10000

  • Endtime - 50000

The time range is set between 10,000 milliseconds and 50,000 milliseconds into the call.

First -> (long)

A time range from the beginning of the call to the value that you’ve specified. For example, if you specify 100000, the time range is set to the first 100,000 milliseconds of the call.

Last -> (long)

A time range from the value that you’ve specified to the end of the call. For example, if you specify 100000, the time range is set to the last 100,000 milliseconds of the call.

RelativeTimeRange -> (structure)

The time range, set in percentages, that correspond to proportion of the call.

StartPercentage -> (integer)

A value that indicates the percentage of the beginning of the time range. To set a relative time range, you must specify a start percentage and an end percentage. For example, if you specify the following values:

  • StartPercentage - 10

  • EndPercentage - 50

This looks at the time range starting from 10% of the way into the call to 50% of the way through the call. For a call that lasts 100,000 milliseconds, this example range would apply from the 10,000 millisecond mark to the 50,000 millisecond mark.

EndPercentage -> (integer)

A value that indicates the percentage of the end of the time range. To set a relative time range, you must specify a start percentage and an end percentage. For example, if you specify the following values:

  • StartPercentage - 10

  • EndPercentage - 50

This looks at the time range starting from 10% of the way into the call to 50% of the way through the call. For a call that lasts 100,000 milliseconds, this example range would apply from the 10,000 millisecond mark to the 50,000 millisecond mark.

First -> (integer)

A range that takes the portion of the call up to the time in milliseconds set by the value that you’ve specified. For example, if you specify 120000 , the time range is set for the first 120,000 milliseconds of the call.

Last -> (integer)

A range that takes the portion of the call from the time in milliseconds set by the value that you’ve specified to the end of the call. For example, if you specify 120000 , the time range is set for the last 120,000 milliseconds of the call.

ParticipantRole -> (string)

A value that determines whether the sentiment belongs to the customer or the agent.

Negate -> (boolean)

Set to TRUE to look for sentiments that weren’t specified in the request.

CreateTime -> (timestamp)

A timestamp that shows when the call analytics category was created.

LastUpdateTime -> (timestamp)

A timestamp that shows when the call analytics category was most recently updated.

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