[ aws . support ]

resolve-case

Description

Resolves a support case. This operation takes a caseId and returns the initial and final state of the case.

Note

• You must have a Business, Enterprise On-Ramp, or Enterprise Support plan to use the Amazon Web Services Support API.

• If you call the Amazon Web Services Support API from an account that does not have a Business, Enterprise On-Ramp, or Enterprise Support plan, the SubscriptionRequiredException error message appears. For information about changing your support plan, see Amazon Web Services Support .

See also: AWS API Documentation

See ‘aws help’ for descriptions of global parameters.

Synopsis

  resolve-case
[--case-id <value>]
[--cli-input-json | --cli-input-yaml]
[--generate-cli-skeleton <value>]

Options

--case-id (string)

The support case ID requested or returned in the call. The case ID is an alphanumeric string formatted as shown in this example: case-12345678910-2013-c4c1d2bf33c5cf47

--cli-input-json | --cli-input-yaml (string) Reads arguments from the JSON string provided. The JSON string follows the format provided by --generate-cli-skeleton. If other arguments are provided on the command line, those values will override the JSON-provided values. It is not possible to pass arbitrary binary values using a JSON-provided value as the string will be taken literally. This may not be specified along with --cli-input-yaml.

--generate-cli-skeleton (string) Prints a JSON skeleton to standard output without sending an API request. If provided with no value or the value input, prints a sample input JSON that can be used as an argument for --cli-input-json. Similarly, if provided yaml-input it will print a sample input YAML that can be used with --cli-input-yaml. If provided with the value output, it validates the command inputs and returns a sample output JSON for that command.

See ‘aws help’ for descriptions of global parameters.

Examples

To resolve a support case

The following resolve-case example resolves a support case in your AWS account.

aws support resolve-case \
    --case-id "case-12345678910-2013-c4c1d2bf33c5cf47"

Output:

{
    "finalCaseStatus": "resolved",
    "initialCaseStatus": "work-in-progress"
}

For more information, see Case management in the AWS Support User Guide.

Output

initialCaseStatus -> (string)

The status of the case when the ResolveCase request was sent.

finalCaseStatus -> (string)

The status of the case after the ResolveCase request was processed.