[ aws . connect ]

get-current-user-data

Description

Gets the real-time active user data from the specified Amazon Connect instance.

See also: AWS API Documentation

See ‘aws help’ for descriptions of global parameters.

Synopsis

  get-current-user-data
--instance-id <value>
--filters <value>
[--next-token <value>]
[--max-results <value>]
[--cli-input-json | --cli-input-yaml]
[--generate-cli-skeleton <value>]

Options

--instance-id (string)

The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

--filters (structure)

Filters up to 100 Queues , or up to 9 ContactStates . The user data is retrieved only for those users who are associated with the queues and have contacts that are in the specified ContactState .

Queues -> (list)

Contains information about a queue resource for which metrics are returned.

(string)

ContactFilter -> (structure)

A filter for the user data based on the contact information that is associated to the user. It contains a list of contact states.

ContactStates -> (list)

A list of up to 9 contact states .

(string)

Shorthand Syntax:

Queues=string,string,ContactFilter={ContactStates=[string,string]}

JSON Syntax:

{
  "Queues": ["string", ...],
  "ContactFilter": {
    "ContactStates": ["INCOMING"|"PENDING"|"CONNECTING"|"CONNECTED"|"CONNECTED_ONHOLD"|"MISSED"|"ERROR"|"ENDED"|"REJECTED", ...]
  }
}

--next-token (string)

The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

--max-results (integer)

The maximum number of results to return per page.

--cli-input-json | --cli-input-yaml (string) Reads arguments from the JSON string provided. The JSON string follows the format provided by --generate-cli-skeleton. If other arguments are provided on the command line, those values will override the JSON-provided values. It is not possible to pass arbitrary binary values using a JSON-provided value as the string will be taken literally. This may not be specified along with --cli-input-yaml.

--generate-cli-skeleton (string) Prints a JSON skeleton to standard output without sending an API request. If provided with no value or the value input, prints a sample input JSON that can be used as an argument for --cli-input-json. Similarly, if provided yaml-input it will print a sample input YAML that can be used with --cli-input-yaml. If provided with the value output, it validates the command inputs and returns a sample output JSON for that command. The generated JSON skeleton is not stable between versions of the AWS CLI and there are no backwards compatibility guarantees in the JSON skeleton generated.

See ‘aws help’ for descriptions of global parameters.

Output

NextToken -> (string)

If there are additional results, this is the token for the next set of results.

UserDataList -> (list)

A list of the user data that is returned.

(structure)

Data for a user.

User -> (structure)

Information about the user for the data that is returned. It contains resourceId and ARN of the user.

Id -> (string)

The unique identifier for the user.

Arn -> (string)

The Amazon Resource Name (ARN) for the user.

RoutingProfile -> (structure)

Information about the routing profile that is assigned to the user.

Id -> (string)

The identifier of the routing profile.

Arn -> (string)

The Amazon Resource Name (ARN) of the routing profile.

HierarchyPath -> (structure)

Contains information about the levels of a hierarchy group assigned to a user.

LevelOne -> (structure)

Information about level one.

Id -> (string)

The unique identifier for the hierarchy group.

Arn -> (string)

The Amazon Resource Name (ARN) for the hierarchy group.

LevelTwo -> (structure)

Information about level two.

Id -> (string)

The unique identifier for the hierarchy group.

Arn -> (string)

The Amazon Resource Name (ARN) for the hierarchy group.

LevelThree -> (structure)

Information about level three.

Id -> (string)

The unique identifier for the hierarchy group.

Arn -> (string)

The Amazon Resource Name (ARN) for the hierarchy group.

LevelFour -> (structure)

Information about level four.

Id -> (string)

The unique identifier for the hierarchy group.

Arn -> (string)

The Amazon Resource Name (ARN) for the hierarchy group.

LevelFive -> (structure)

Information about level five.

Id -> (string)

The unique identifier for the hierarchy group.

Arn -> (string)

The Amazon Resource Name (ARN) for the hierarchy group.

Status -> (structure)

The status of the agent that they manually set in their Contact Control Panel (CCP), or that the supervisor manually changes in the real-time metrics report.

StatusStartTimestamp -> (timestamp)

The start timestamp of the agent’s status.

StatusArn -> (string)

The Amazon Resource Name (ARN) of the agent’s status.

AvailableSlotsByChannel -> (map)

A map of available slots by channel. The key is a channel name. The value is an integer: the available number of slots.

key -> (string)

value -> (integer)

MaxSlotsByChannel -> (map)

A map of maximum slots by channel. The key is a channel name. The value is an integer: the maximum number of slots. This is calculated from MediaConcurrency of the RoutingProfile assigned to the agent.

key -> (string)

value -> (integer)

ActiveSlotsByChannel -> (map)

A map of active slots by channel. The key is a channel name. The value is an integer: the number of active slots.

key -> (string)

value -> (integer)

Contacts -> (list)

A list of contact reference information.

(structure)

Information about the contact associated to the user.

ContactId -> (string)

The identifier of the contact in this instance of Amazon Connect.

Channel -> (string)

The channel of the contact.

InitiationMethod -> (string)

How the contact was initiated.

AgentContactState -> (string)

The state of the contact .

StateStartTimestamp -> (timestamp)

The epoch timestamp when the contact state started.

ConnectedToAgentTimestamp -> (timestamp)

The time at which the contact was connected to an agent.

Queue -> (structure)

Contains information about a queue resource for which metrics are returned.

Id -> (string)

The identifier of the queue.

Arn -> (string)

The Amazon Resource Name (ARN) of the queue.