[ aws . connect ]

update-routing-profile-concurrency

Description

Updates the channels that agents can handle in the Contact Control Panel (CCP) for a routing profile.

See also: AWS API Documentation

See ‘aws help’ for descriptions of global parameters.

Synopsis

  update-routing-profile-concurrency
--instance-id <value>
--routing-profile-id <value>
--media-concurrencies <value>
[--cli-input-json | --cli-input-yaml]
[--generate-cli-skeleton <value>]

Options

--instance-id (string)

The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

--routing-profile-id (string)

The identifier of the routing profile.

--media-concurrencies (list)

The channels that agents can handle in the Contact Control Panel (CCP).

(structure)

Contains information about which channels are supported, and how many contacts an agent can have on a channel simultaneously.

Channel -> (string)

The channels that agents can handle in the Contact Control Panel (CCP).

Concurrency -> (integer)

The number of contacts an agent can have on a channel simultaneously.

Valid Range for VOICE : Minimum value of 1. Maximum value of 1.

Valid Range for CHAT : Minimum value of 1. Maximum value of 10.

Valid Range for TASK : Minimum value of 1. Maximum value of 10.

Shorthand Syntax:

Channel=string,Concurrency=integer ...

JSON Syntax:

[
  {
    "Channel": "VOICE"|"CHAT"|"TASK",
    "Concurrency": integer
  }
  ...
]

--cli-input-json | --cli-input-yaml (string) Reads arguments from the JSON string provided. The JSON string follows the format provided by --generate-cli-skeleton. If other arguments are provided on the command line, those values will override the JSON-provided values. It is not possible to pass arbitrary binary values using a JSON-provided value as the string will be taken literally. This may not be specified along with --cli-input-yaml.

--generate-cli-skeleton (string) Prints a JSON skeleton to standard output without sending an API request. If provided with no value or the value input, prints a sample input JSON that can be used as an argument for --cli-input-json. Similarly, if provided yaml-input it will print a sample input YAML that can be used with --cli-input-yaml. If provided with the value output, it validates the command inputs and returns a sample output JSON for that command. The generated JSON skeleton is not stable between versions of the AWS CLI and there are no backwards compatibility guarantees in the JSON skeleton generated.

See ‘aws help’ for descriptions of global parameters.

Output

None