AWS CLI Command Reference

[ aws . support ]

create-case

Description

Creates a case in the Amazon Web Services Support Center. This operation is similar to how you create a case in the Amazon Web Services Support Center Create Case page.

The Amazon Web Services Support API doesn’t support requesting service limit increases. You can submit a service limit increase in the following ways:

A successful CreateCase request returns an Amazon Web Services Support case number. You can use the DescribeCases operation and specify the case number to get existing Amazon Web Services Support cases. After you create a case, use the AddCommunicationToCase operation to add additional communication or attachments to an existing case.

The caseId is separate from the displayId that appears in the Amazon Web Services Support Center . Use the DescribeCases operation to get the displayId .

Note

  • You must have a Business, Enterprise On-Ramp, or Enterprise Support plan to use the Amazon Web Services Support API.

  • If you call the Amazon Web Services Support API from an account that does not have a Business, Enterprise On-Ramp, or Enterprise Support plan, the SubscriptionRequiredException error message appears. For information about changing your support plan, see Amazon Web Services Support .

See also: AWS API Documentation

See ‘aws help’ for descriptions of global parameters.

Synopsis

  create-case
--subject <value>
[--service-code <value>]
[--severity-code <value>]
[--category-code <value>]
--communication-body <value>
[--cc-email-addresses <value>]
[--language <value>]
[--issue-type <value>]
[--attachment-set-id <value>]
[--cli-input-json | --cli-input-yaml]
[--generate-cli-skeleton <value>]

Options

--subject (string)

The title of the support case. The title appears in the Subject field on the Amazon Web Services Support Center Create Case page.

--service-code (string)

The code for the Amazon Web Services service. You can use the DescribeServices operation to get the possible serviceCode values.

--severity-code (string)

A value that indicates the urgency of the case. This value determines the response time according to your service level agreement with Amazon Web Services Support. You can use the DescribeSeverityLevels operation to get the possible values for severityCode .

For more information, see SeverityLevel and Choosing a Severity in the Amazon Web Services Support User Guide .

Note

The availability of severity levels depends on the support plan for the Amazon Web Services account.

--category-code (string)

The category of problem for the support case. You also use the DescribeServices operation to get the category code for a service. Each Amazon Web Services service defines its own set of category codes.

--communication-body (string)

The communication body text that describes the issue. This text appears in the Description field on the Amazon Web Services Support Center Create Case page.

--cc-email-addresses (list)

A list of email addresses that Amazon Web Services Support copies on case correspondence. Amazon Web Services Support identifies the account that creates the case when you specify your Amazon Web Services credentials in an HTTP POST method or use the Amazon Web Services SDKs .

(string)

Syntax:

"string" "string" ...

--language (string)

The language in which Amazon Web Services Support handles the case. You must specify the ISO 639-1 code for the language parameter if you want support in that language. Currently, English (“en”) and Japanese (“ja”) are supported.

--issue-type (string)

The type of issue for the case. You can specify customer-service or technical . If you don’t specify a value, the default is technical .

--attachment-set-id (string)

The ID of a set of one or more attachments for the case. Create the set by using the AddAttachmentsToSet operation.

--cli-input-json | --cli-input-yaml (string) Reads arguments from the JSON string provided. The JSON string follows the format provided by --generate-cli-skeleton. If other arguments are provided on the command line, those values will override the JSON-provided values. It is not possible to pass arbitrary binary values using a JSON-provided value as the string will be taken literally. This may not be specified along with --cli-input-yaml.

--generate-cli-skeleton (string) Prints a JSON skeleton to standard output without sending an API request. If provided with no value or the value input, prints a sample input JSON that can be used as an argument for --cli-input-json. Similarly, if provided yaml-input it will print a sample input YAML that can be used with --cli-input-yaml. If provided with the value output, it validates the command inputs and returns a sample output JSON for that command. The generated JSON skeleton is not stable between versions of the AWS CLI and there are no backwards compatibility guarantees in the JSON skeleton generated.

See ‘aws help’ for descriptions of global parameters.

Examples

Note

To use the following examples, you must have the AWS CLI installed and configured. See the Getting started guide in the AWS CLI User Guide for more information.

Unless otherwise stated, all examples have unix-like quotation rules. These examples will need to be adapted to your terminal’s quoting rules. See Using quotation marks with strings in the AWS CLI User Guide .

To create a case

The following create-case example creates a support case for your AWS account.

aws support create-case \
    --category-code "using-aws" \
    --cc-email-addresses "myemail@example.com" \
    --communication-body "I want to learn more about an AWS service." \
    --issue-type "technical" \
    --language "en" \
    --service-code "general-info" \
    --severity-code "low" \
    --subject "Question about my account"

Output:

{
    "caseId": "case-12345678910-2013-c4c1d2bf33c5cf47"
}

For more information, see Case management in the AWS Support User Guide.

Output

caseId -> (string)

The support case ID requested or returned in the call. The case ID is an alphanumeric string in the following format: case-12345678910-2013-c4c1d2bf33c5cf47

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