[ aws . support ]

resolve-case

Description

Resolves a support case. This operation takes a caseId and returns the initial and final state of the case.

Note

  • You must have a Business, Enterprise On-Ramp, or Enterprise Support plan to use the Amazon Web Services Support API.

  • If you call the Amazon Web Services Support API from an account that does not have a Business, Enterprise On-Ramp, or Enterprise Support plan, the SubscriptionRequiredException error message appears. For information about changing your support plan, see Amazon Web Services Support .

See also: AWS API Documentation

See ‘aws help’ for descriptions of global parameters.

Synopsis

  resolve-case
[--case-id <value>]
[--cli-input-json | --cli-input-yaml]
[--generate-cli-skeleton <value>]

Options

--case-id (string)

The support case ID requested or returned in the call. The case ID is an alphanumeric string formatted as shown in this example: case-12345678910-2013-c4c1d2bf33c5cf47

--cli-input-json | --cli-input-yaml (string) Reads arguments from the JSON string provided. The JSON string follows the format provided by --generate-cli-skeleton. If other arguments are provided on the command line, those values will override the JSON-provided values. It is not possible to pass arbitrary binary values using a JSON-provided value as the string will be taken literally. This may not be specified along with --cli-input-yaml.

--generate-cli-skeleton (string) Prints a JSON skeleton to standard output without sending an API request. If provided with no value or the value input, prints a sample input JSON that can be used as an argument for --cli-input-json. Similarly, if provided yaml-input it will print a sample input YAML that can be used with --cli-input-yaml. If provided with the value output, it validates the command inputs and returns a sample output JSON for that command.

See ‘aws help’ for descriptions of global parameters.

Examples

Note

To use the following examples, you must have the AWS CLI installed and configured. See the Getting started guide in the AWS CLI User Guide for more information.

Unless otherwise stated, all examples have unix-like quotation rules. These examples will need to be adapted to your terminal’s quoting rules. See Using quotation marks with strings in the AWS CLI User Guide .

To resolve a support case

The following resolve-case example resolves a support case in your AWS account.

aws support resolve-case \
    --case-id "case-12345678910-2013-c4c1d2bf33c5cf47"

Output:

{
    "finalCaseStatus": "resolved",
    "initialCaseStatus": "work-in-progress"
}

For more information, see Case management in the AWS Support User Guide.

Output

initialCaseStatus -> (string)

The status of the case when the ResolveCase request was sent.

finalCaseStatus -> (string)

The status of the case after the ResolveCase request was processed.