[ aws ]
Amazon Connect is a cloud-based contact center solution that makes it easy to set up and manage a customer contact center and provide reliable customer engagement at any scale.
Amazon Connect provides rich metrics and real-time reporting that allow you to optimize contact routing. You can also resolve customer issues more efficiently by putting customers in touch with the right agents.
There are limits to the number of Amazon Connect resources that you can create and limits to the number of requests that you can make per second. For more information, see Amazon Connect Service Quotas in the Amazon Connect Administrator Guide .
To connect programmatically to an AWS service, you use an endpoint. For a list of Amazon Connect endpoints, see Amazon Connect Endpoints .
Working with contact flows? Check out the Amazon Connect Flow language .